Warranty and Returns

Warranty Policy
* We offer 2-year warranty for all Milion home security products, 1 year warranty for accessories, including technology support and free repair service. Free gifts does not comes with a warranty.
* Warranty time starts from the day when you receive the parcel.
* Milion will still provides permanent technical support and operation suggestion for those products that have exceeded the warranty.
Returns Policy
* Return for product issue
0 - 60 days
1) Return for exchange: Customers need to send the product back as requested, after receiving the returned package, we’ll test the product first. And then send you a brand new unit. We’re responsible for the resend shipping fee.
2) Return for refund: Customers need to send the product back as requested, we’ll refund the product cost to you after testing the product. We’re not responsible for the return shipping fee. And the send shipping fee is not included in the refund.
60 days - 2 years
We offer free maintenance service. Customers need to send the product back as requested, after receiving the returned package, we’ll test the product and provide you with the best solution.

* Return for non-product issue
0 - 30 days
1) Return for exchange
Installed: If you have installed it, then return for exchange is not supported for we could not sell it as brand new anymore.
Not installed: Customers need to send the product back as requested, and pay the price difference of other new version product. We’re not responsible for the return & resend shipping fee.
2) Return for refund
Installed: If you have installed it, then return for refund is not supported.
Not installed: Customers need to send the product back as requested. We will arrange a refund to you after deducting the first shipping cost.
Kind reminder: Products must be returned in the condition they were received in. We reserve the right to refuse returned items, if you have open and installed it or are not in a resalable condition when returned.
After 30 days
Return for exchange or refund are not supported.
Additions
* Milion’s returns and warranty policy only available for products that purchased on Milion official websites.
* We are not responsible for products sold by an eBay reseller, Amazon reseller or your local reseller. The warranty of these products will depend on the policy of the resellers themselves.
* Please check the parcel before signing. If the product is damaged during transit, please make a note on the carrier's delivery bill, take photo as evidence and contact us within 5 days.
* Please check all items in the package after received it. if there is accessories shortage, please contact us within 14 days.
* Please contact us before returning, we’ll provide the necessary return information. If customers didn’t contact us before returning, we reserve the right to reject the parcel and send it back to you at your cost.
* We’re not responsible for the cost of installation, uninstallation, and tax. The product shipped from UK and US warehouse does not need to pay tax.
* We suggest customers to seek professional assistance before installation. We are not responsible for product defects caused by improper installation and use.
* We are not responsible for the product which has already been installed before you purchased. But we will provide technical support as much as we can.

We reserve the right of final interpretation.